Managed Services


Our Infrastructure Management Services handle all the operational, tactical, and strategic aspect of the organization by tailoring efficiently the complete Information Technology Infrastructure Library (ITIL) lifecycle that redefine industry specific standards. We adopt Operations Management technology to manage the operations onsite or remotely based on a well-defined rigorous Service Level Agreement (SLA). The entire processes Lean on Six-Sigma driven quality program that ensures the compliance to the SLA terms and conditions.​​

Advanced Services​

We use the best technologies and equipment on the market to deliv​er advanced managed services. ICT services are constantly upgraded but we never let feel our customers with no additional cost or financial risk to yourself. You never have to worry that your Managed ICT Services will become obsolete.​

Low investment outlay but Bundle of Services

We managed service offers the highest quality enterprise and carrier grade solutions using specialist hardware and software which is always highly expensive and out of customer budget. We provide a fixed monthly package plan means you know what you're going to get and how much it's going to cost over the contract. There is No unexpected upgrade charges or changes in charges till valid contract. So, low investment for bundle of services, guaranteed.

Flexible Services

We provide extremely flexible Managed ICT Services, pay for the suitable package from different plan allows for quick growth when necessary, or cost savings when you need to combine.​​​​


Unified Services

Multiple Managed ICT Services over a single “Unified” connection, resulting in cost-savings on infrastructure. There are additional productivity and efficiency benefits, in the fact that remote staff working from home have access to all the voice & data applications that your HQ staff use.

New Generation & secure infrastructure

Our data center and managed network infrastructure is much more robust than a standard Enterprise ICT service. Infrastructure is run under 24x7x365 management include highly extensive professionals in both physical & data network security monitoring system followed the certified guidelines of ISO 27001 and ISO 20000 security standards.


Highly Qualified Expertise

With selecting our managed services, an organization gain access to staff with specialist skills. It is recognized most of the organization need some specific skill for once, so save the expense of training your staff for skills they will never use. Shabakah’s multi-disciplinary knowledge base framework and highly qualified expertise in technical support and operation team is available 24x7x365 to provide any required skills and support.


With our managed network you can benefit from the ability to centralize all your applications and servers within managed data center, this leads to improved performance of staff, regardless of location. Access to centralized data center within the network can also provide access to virtual services, as well as storage and backup infrastructure. ​​​​


Increased Service Levels

A Managed IT Service provides greater control of service levels and performance. With service level agreements in place you can be sure of continuity of service. A managed service company will also offer 24x7x365 support.

Disaster recovery and business continuity

We have designed networks and data center that available, resilient and redundant for maintaining business continuity. This significant technological investment for our valued customers to secure the data and keep alive the services to be delivered.​​​​​​​​​​​​​


Managed Operation

Managed Professional Services

Managed System Development

Managed network Security

Managed security

Managed Support Services

Managed Quality Assurance

Managed Infrastructure Services​